Terms & Conditions

Five Reasons Hotel & Hostel – Accommodation Contract

(Modernized Version 2025)

 

 

§ 1 Scope of Application

 

1.1

These General Terms and Conditions apply to all contracts for the temporary rental of rooms and beds for accommodation purposes, as well as to all related services and deliveries provided by the Five Reasons Hotel & Hostel (hereinafter referred to as the “Hotel”).

 

The term “accommodation contract” replaces terms such as lodging agreement, guest accommodation contract, hostel contract, or hotel room contract.

 

1.2

Subletting or re-letting of the provided rooms/beds, as well as use for purposes other than accommodation, requires the prior written consent of the Hotel. Section 540 (1) sentence 2 BGB does not apply.

 

1.3

General terms and conditions of the customer apply only if expressly agreed in writing.

 

 

§ 2 Conclusion of Contract, Contracting Parties

 

2.1

The contracting parties are the Hotel and the customer. The contract is concluded when the Hotel accepts the customer’s request.

 

2.2

For bookings made via the Hotel’s own website, the contract is concluded by clicking the button “Book with obligation to pay”.

If the payment or authorization of the chosen payment method fails, no contract is formed.

 

2.3

Bookings via third-party platforms (OTAs) are additionally subject to their terms and the rate conditions displayed there.

 

 

§ 3 Services, Prices, Payment

 

3.1

The Hotel provides the booked rooms/beds and the agreed services.

 

3.2

The Hotel may, for good cause and if reasonable for the customer, relocate the customer to another comparable hotel/hostel at the agreed price. Further claims do not arise.

 

3.3

The customer pays the agreed or applicable prices for accommodation and all additional services used. This also applies to services provided by third parties which the Hotel pays on behalf of the customer.

 

3.4

All prices include the taxes and charges applicable at the time of contract conclusion. If these change after conclusion, prices may be adjusted accordingly.

For consumer contracts, this applies only if more than four months lie between booking and service provision.

 

3.5

Invoices of the Hotel are due immediately, at the latest within ten days without deduction, unless another payment period is agreed.

 

3.6

The Hotel may request an appropriate advance payment or security deposit upon or after contract conclusion, particularly for high booking values, long stays, or payment default.

 

3.7

Unless otherwise agreed, the full price must be paid upon arrival before room allocation.

 

3.8

The customer agrees to receive invoices electronically.

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§ 4 Cancellation / Withdrawal / No Show

 

4.1

The customer may withdraw from the contract only if a contractual or statutory right of withdrawal exists.

 

4.2

If a free cancellation period was indicated during the booking process (Hotel website or OTA), the customer may withdraw within this period free of charge. The conditions displayed at the time of booking apply.

 

4.3

If no right of withdrawal exists or it has expired, the customer remains obliged to pay even in case of non-arrival (No Show).

 

4.4

The specific cancellation conditions result from the booking confirmation or from the terms of the respective booking platform (OTA). Deviations are possible.

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§ 5 Withdrawal by the Hotel

 

5.1

If the customer was granted a right of withdrawal within a certain period, the Hotel may also withdraw within this period.

 

5.2

If the customer fails to make an agreed advance payment or security deposit on time, the Hotel may withdraw from the contract after setting an appropriate grace period.

 

5.3

The Hotel may withdraw from the contract for good cause, in particular if:

 

• force majeure or circumstances beyond the Hotel’s control make performance impossible,

• the room was booked under misleading or false information (identity, payment ability, purpose),

• the use threatens the Hotel’s business operations, safety or public reputation,

• the stay pursues unlawful purposes,

• § 1.2 is violated.

 

5.4

A justified withdrawal by the Hotel does not entitle the customer to damages.

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§ 6 Room Provision, Check-in, Check-out

 

6.1

The customer has no entitlement to a specific room unless expressly agreed.

 

6.2

Rooms and beds are available from 14:00.

 

6.3

Rooms must be vacated and returned by 12:00 on the departure day.

In case of late departure, the Hotel may charge up to 100% of the daily room rate.

 

6.4

Minors may only stay in dormitory rooms with prior written consent of the Hotel.

In private rooms, minors may only stay accompanied by a parent/legal guardian or with written authorization.

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§ 7 Groups of 8 or More

 

7.1

Bookings for groups of 8 or more people must be arranged directly with the Hotel. The Hotel reserves the right to reject or cancel group bookings made via OTAs.

 

7.2

The following groups are strictly prohibited:

 

• bachelor/bachelorette parties,

• club-related celebrations,

• groups primarily focused on alcohol or partying.

 

7.3

If a group booking is made under false pretenses, the Hotel is entitled to:

 

• terminate the contract immediately, even on short notice,

• expel the group from the premises,

• charge the cost of the first night as compensation.

 

7.4

If, on the day of arrival or during the stay, behavior occurs that violates group rules, House Rules, or safety regulations, the Hotel may terminate the stay immediately.

At least the first night will be charged.

 

This regulation is intentionally strict and legally compliant.

 

 

§ 8 Liability of the Hotel

 

8.1

The Hotel is liable for damages to life, body or health that it is responsible for.

For other damages, the Hotel is liable only in cases of intent, gross negligence, or breach of essential contractual obligations.

 

8.2

In the case of breach of essential obligations, liability is limited to the foreseeable, contract-typical damage.

 

8.3

No custody contract is created for vehicles or items parked or maneuvered on the Hotel premises. The Hotel is not liable for loss or damage.

 

8.4

The customer must notify the Hotel immediately of any defects and contribute to damage mitigation.

 

 

§ 9 No-Smoking Policy / Damages / House Rules

 

9.1

Smoking is strictly prohibited throughout the Hotel and Hostel.

A cleaning and downtime fee of €575, plus any applicable fire department costs, will be charged in case of violation.

 

9.2

Damages caused intentionally or negligently must be compensated by the customer.

 

9.3

The House Rules form an integral and binding part of these Terms & Conditions.

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§ 10 Final Provisions

 

10.1

Changes or additions to the contract or these Terms & Conditions must be made in text form.

 

10.2

The place of jurisdiction is Nuremberg if the customer is a merchant or a legal entity under public law.

For consumers, the statutory place of jurisdiction applies.

 

10.3

German law applies. The UN Convention on Contracts for the International Sale of Goods does not apply.

 

10.4

Information pursuant to EU Regulation:

The European Union provides an online platform for alternative dispute resolution:

http://ec.europa.eu/consumers/odr/

The Hotel does not participate in consumer dispute resolution procedures before arbitration boards.